Refund policy

We have a 14-day return policy, which means you have 14 calendar days from the delivery of the last item in your order to request a return.
The item must be in the same condition in which you received it — unused, with its tags and in its original packaging — for the return to be accepted. You will also need the receipt or proof of purchase.
To start a return, you can request it directly from your customer account, or contact us at info@diabolusclothing.com. Please note that returns must be sent to the following address: Calle del Teniente General José de Querol Lombardero, 5, Madrid, Madrid, 28024, Spain.
Return shipping costs are covered by the customer, except in cases where the item arrives defective, damaged or incorrect, in which case DIABOLUS will cover the return and reshipping costs. Returned items will not be accepted without a previously requested return.
For any questions about returns, you can contact us at info@diabolusclothing.com

Damages and issues
Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the issue and resolve it.

European Union 14-day cooling-off period
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the previous case, the item must be in the same condition in which you received it — unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase. Return shipping costs when exercising the right of withdrawal are covered by the customer. Likewise, if your order has not yet been shipped, you can cancel it at any time before it is prepared by requesting it directly from your customer account or by contacting us at info@diabolusclothing.com.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or not. If approved, you will be refunded automatically to your original payment method within up to 14 calendar days from when we receive the returned item. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 14 calendar days have passed since we approved your return, please contact us at info@diabolusclothing.com.